Return Policy

At Billy Melbourne, we want you to feel confident shopping with us. If something isn't right with your order, this policy explains how returns, replacements, and refunds work.

30-Day Returns

We offer a 30-day return period for eligible change-of-mind returns. You may request a return within 30 days of receiving your order.

To be eligible, items should be:

• Unused, unworn, and unwashed

• In their original condition, with all tags attached

• In their original packaging

Please contact us within the 30-day period to request a return. Returns requested outside this period may not be accepted, except where your rights under applicable consumer law provide otherwise.

How to Start a Return

To begin a return, email us at support@billymelbourne.com with your order number and the reason for your return.

Our team will review your request and, if approved, provide return instructions and the relevant return address.

Please do not send an item back before receiving return instructions from our team.

For change-of-mind returns, customers are responsible for arranging and paying return postage and any applicable customs charges, where permitted by law. We recommend using a tracked shipping service, as this helps you monitor your parcel during transit.

Our products may be dispatched from international fulfilment warehouses. If you need to return an item, please wait for our team to confirm the correct return address before sending it.

Return Processing and Refunds

Once your approved return has arrived at the designated warehouse, the item will be inspected to confirm its condition.

The processing timeline may include:

• Return transit: Approximately 2 weeks, depending on the carrier and destination

• Inspection: Approximately 1 week after the parcel arrives

• Refund processing: Initiated after the return is approved

Approved refunds will generally be issued to your original payment method. Please allow up to 14 business days for the funds to appear, depending on your payment provider or bank.

If a refund is delayed beyond this period, please contact us for assistance.

Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, or different from what you ordered, please contact us at support@billymelbourne.com as soon as reasonably possible.

Include your order number and a description of the issue. Photographs or a video showing the problem can help us assess your claim more quickly.

After reviewing the details, we will work with you to arrange an appropriate remedy, which may include a replacement, repair, or refund, depending on the circumstances and applicable consumer law.

You will not be required to pay return shipping for a confirmed faulty, damaged, or incorrectly supplied item where we are responsible for the issue, subject to applicable law and the return arrangements we provide.

Nothing in this policy excludes, restricts, or modifies any consumer guarantees or other rights that cannot lawfully be excluded under Australian Consumer Law.

Items That Cannot Be Returned

For change-of-mind returns, certain hygiene-sensitive or intimate items may be ineligible if they have been opened, used, or are no longer in their original condition.

This restriction does not apply where a return, replacement, or refund is required under applicable consumer law.

Order Cancellations

We begin processing orders as quickly as possible. If you wish to cancel an order, contact us at support@billymelbourne.com within 6 hours of placing it and include your order number.

If your order has not yet been processed or dispatched, we will do our best to cancel it. If it has already been dispatched, cancellation may no longer be possible, and you may need to follow the applicable return process.

This cancellation policy does not affect any rights you may have under applicable consumer law.

Contact Us

If you have questions about returns, replacements, or refunds, please contact us:

Billy Melbourne
Email: support@billymelbourne.com

We’ll do our best to help resolve your concern.