Privacy Policy

Billy Melbourne operates this online store and website, including all related content, features, products, and services, to provide you with a convenient and enjoyable shopping experience. Our store is powered by Shopify, which helps us operate our website, process orders, and provide our services.

This Privacy Policy explains how Billy Melbourne collects, uses, stores, and discloses your personal information when you visit our website, browse our products, make a purchase, contact us, or otherwise interact with our services.

By using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy, subject to your rights under applicable privacy laws.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our store and the services you use. This may include the following categories.

Contact information: Your name, email address, telephone number, billing address, shipping address, and other details you provide when placing an order or contacting us.

Order and transaction information: Details of the products you browse, add to your cart, purchase, return, or exchange, together with order numbers, transaction records, payment status, and delivery information.

Payment information: Payment details necessary to process your purchases. Payments are generally handled by Shopify and our payment service providers. We may receive transaction confirmations and limited payment details, but we do not necessarily receive or store your full payment card information.

Account information: Your account details, login information, saved preferences, and other information associated with an account you create with us.

Communications: Information you provide when contacting our customer support team, submitting a question, providing feedback, or communicating with us in another way.

Device and usage information: Information about your browser, device, IP address, network connection, pages visited, interactions with our website, and other technical information collected through cookies and similar technologies.

2. How We Collect Your Information

We collect personal information in several ways, including:

  • Directly from you when you place an order, complete a form, create an account, subscribe to marketing communications, or contact us.

  • Automatically through our website when you browse our store, using cookies, pixels, and similar technologies where applicable.

  • Through Shopify and service providers that help us operate our website, process payments, manage orders, provide customer support, and deliver products.

  • From third parties where permitted by applicable law, such as payment providers, delivery partners, advertising platforms, and analytics services.

We collect information that is reasonably necessary for operating our store, providing our services, and fulfilling our business and legal obligations.

3. How We Use Your Personal Information

We may use your personal information for the following purposes.

Processing and fulfilling orders

We use your information to process payments, confirm purchases, arrange shipping, provide order updates, manage cancellations, and handle returns or exchanges.

Providing customer support

We use your information to respond to questions, resolve order issues, assist with returns, and improve your overall shopping experience.

Operating and improving our website

We may analyse website activity, understand customer preferences, troubleshoot technical issues, improve navigation, and make our products and services more relevant to customers.

Marketing and promotions

Where permitted by applicable law, we may use your contact details to send information about new arrivals, seasonal collections, special offers, and other promotions. You can unsubscribe from promotional emails at any time using the unsubscribe link provided.

Security and fraud prevention

We may use relevant information to verify transactions, protect customer accounts, detect suspicious activity, prevent fraud, and safeguard our store and customers.

Legal and business purposes

We may process information when necessary to comply with applicable laws, respond to lawful requests, resolve disputes, enforce our policies, or protect our rights and the rights of others.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the store function properly, remember your preferences, maintain your shopping cart, understand website traffic, and support advertising or marketing activities.

Some cookies are necessary for the operation and security of our website. Other cookies, including certain analytics and advertising cookies, may depend on your preferences and applicable legal requirements.

You can manage cookies through your browser settings and, where available, our cookie preference tools. Disabling certain cookies may affect some website features or functionality.

5. How We Share Your Personal Information

We may share personal information with third parties when reasonably necessary to operate our store, provide our services, or meet legal obligations.

These parties may include:

  • Shopify, which hosts our store and provides ecommerce infrastructure.

  • Payment providers, which securely process transactions and help prevent payment fraud.

  • Shipping and fulfilment partners, which help deliver orders and manage delivery-related services.

  • Technology and service providers, which support website hosting, data storage, customer service, analytics, and technical operations.

  • Advertising and marketing partners, where applicable, to help us measure campaigns and promote our products in accordance with applicable law and your preferences.

  • Professional advisers and authorities, where necessary to comply with legal requirements, protect our rights, or address disputes.

  • Business successors, if our business undergoes a merger, restructuring, sale, or similar transaction, subject to applicable legal requirements.

We do not share personal information indiscriminately. Where third parties process information on our behalf, their access should be limited to what is necessary for the relevant services, subject to applicable arrangements and laws.

6. Shopify's Role in Your Information

Our store is hosted by Shopify. When you visit or make a purchase through our website, Shopify processes certain personal information to provide, maintain, and improve its ecommerce services.

Information submitted through our store may be processed by Shopify and its service providers in countries other than your own, depending on the services used.

Shopify may also process certain information under its own privacy practices. To learn more, please review Shopify's Privacy Policy.

7. International Transfers

Billy Melbourne serves customers online, and some of our service providers may operate outside Australia or the country in which you reside.

As a result, your personal information may be transferred to, stored in, or processed in other countries when necessary to provide our services. The countries involved will depend on the providers and technologies we use.

Where applicable privacy laws require safeguards for international transfers, we will take the steps required by those laws.

8. Data Security and Retention

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, security features provided by our service providers, and appropriate operational safeguards.

However, no online system or method of electronic storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing customer support, maintaining business records, complying with legal obligations, resolving disputes, and enforcing our agreements.

When information is no longer required, we will take reasonable steps to delete it or de-identify it, subject to applicable legal requirements and legitimate recordkeeping needs.

9. Your Privacy Rights and Choices

Depending on your location and the privacy laws that apply, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information in certain circumstances.

  • Withdraw consent where we rely on consent to process your information.

  • Object to or request restrictions on certain types of processing where applicable.

  • Opt out of promotional emails at any time.

Some requests may be subject to legal exceptions, verification requirements, or other limitations.

To exercise an applicable privacy right, contact us using the details in the Contact Us section below. We may need to verify your identity before responding.

If you are located in Australia and believe we have mishandled your personal information, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC), where applicable. Visit oaic.gov.au for further information.

10. Children's Privacy

Our website is intended for a general shopping audience and is not specifically directed at children. We do not knowingly collect personal information from children where doing so would be contrary to applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action where required.

11. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or other online services that are not operated by Billy Melbourne.

If you visit these websites, their own privacy policies and terms will apply. We are not responsible for the privacy, security, or content practices of third-party services that we do not control.

We encourage you to review their policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.

Any revised version will be published on this page, together with an updated revision date. Where required by law, we will provide additional notice of significant changes.

13. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or want to raise a privacy concern, please contact us:

Billy Melbourne

Email: support@billymelbourne.com

Postal address: 274b Kingsbury Road, London, NW9 0BY, United Kingdom

We will review privacy enquiries and respond in accordance with applicable legal requirements.