Order & Delivery

Shopping at Billy Melbourne

Found something you love? Perfect.

Select your preferred colour and/or size and click “Add to Cart”. You can continue shopping freely, and your items will remain in your cart. Please note that items are not reserved until your order is completed. When you're ready, click the shopping cart icon to review your items. At checkout, enter your shipping and payment details to complete your purchase.

Once your order has been placed, we begin processing it as quickly as possible to ensure prompt dispatch. We cannot guarantee changes or cancellations once processing has started. If you notice an error, please contact us as soon as possible at support@billymelbourne.com.

Shipping Costs

At Billy Melbourne, we aim to offer convenient and affordable delivery options. Any applicable shipping costs will be displayed at checkout before you complete your order.

Please note that return shipping costs for change-of-mind returns are generally the responsibility of the customer, where permitted by law. Any applicable customs duties or import charges may also be the customer's responsibility. Please contact us before returning an item for instructions and the correct return address. For further information, please refer to our Returns & Refund Policy.

Order Tracking

Orders are tracked where tracking services are available.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Please allow some time for the tracking details to become active after dispatch.

Delivery Times

We aim to process and ship orders as quickly as possible.

Order processing time is generally 1–3 business days.

Estimated delivery time is 7–12 business days after processing, depending on your delivery location and the shipping service used. In some cases, delivery may take up to two weeks or longer.

Please note that delivery times are estimates and may vary due to courier delays, customs clearance, public holidays, peak shopping periods or other circumstances beyond our control. We appreciate your patience and will do our best to get your order to you as quickly as possible.

Where Your Order Ships From

Billy Melbourne may work with external suppliers, warehouses and fulfilment partners to prepare and ship orders. Depending on product availability and your delivery location, orders may be dispatched from different fulfilment locations.

The dispatch location may vary between orders. Any applicable shipping information will be provided during checkout or through your order tracking details.

Where We Source Our Items From

Our products may be sourced from different suppliers and countries. We aim to offer clothing, dresses, sandals and other fashion items selected for their style, quality and value.

The country of manufacture may vary by product. Please refer to the product description or contact us if you require specific information about an item's origin.

Missed Delivery

If you are unavailable at the time of delivery, the courier may leave your parcel in a safe place, attempt delivery again or hold it at a local collection point, depending on the courier's procedures.

Please check your tracking information and follow any instructions provided by the courier. If you need further assistance, contact us at support@billymelbourne.com.

Incorrect Address

It is the customer's responsibility to ensure that all shipping details are entered correctly at checkout.

We begin processing orders promptly, so we cannot guarantee address changes after an order has been placed. If you believe you have entered incorrect details, please contact us immediately at support@billymelbourne.com.

If an order has already been dispatched, we may be unable to change the delivery address. Any available options will depend on the courier and the stage of delivery.

Lost or Stolen Packages

If your tracking information shows that your order has been delivered but you have not received it, please contact us as soon as possible at support@billymelbourne.com. We may work with the courier to investigate the delivery.

Please check around your property, with household members or neighbours, and with the courier for any available delivery information.

Your rights regarding lost, missing or stolen deliveries remain subject to applicable consumer protection laws. Nothing in this policy excludes any rights or remedies that cannot legally be excluded.

Need Help?

For questions about your order, shipping or delivery, please contact us by email:

Billy Melbourne

Email: support@billymelbourne.com